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About Us

Our vision is to "Build lasting partnerships with our clients by enhancing the value of their customer contacts, relationships, and information". Zeel Infotech offer quality and cost effective IT support services for ISP's and data centers round the clock - 24x7x365. Our specialization spans over hosting support, software support, sales support, phone support and monitoring service. We can offer service through 50 seater and can be extendible.

With a seasoned management team in place, delivery of business transaction services is distributed across multi-site delivery facilities in Gujarat ,India to improve the quality of its deliverables and reduce cost of services. Zeel Infotech were formed to address the support and service gaps many companies faced when dealing with the Internet experience. Since then, Zeel Infotech has acquired the capability and is currently providing a wide spectrum of BPO & KPO services - voice support, email, web chat and transactions. Zeel Infotech have the expertise to design, implement, and train and maintain an entire customer support and service division for small to large corporations.

Contemporary Call Centre Technology

Zeel Infotech symbolizes an exquisite Machine and Human Interface system to make the Call Management System more effective. True to the spirit of its name it has been designed to provide smooth transition of operations from man to machine and vice versa. In the complex call handling systems today Zeel Infotech in corporate industry standard facilities that protects and provides better returns on your investments.

We facilities are equipped with latest call centre technologies like CTI, Soft Phone, and Predictive dialer software, ACD, IVR and Fax on Demand, Voice logging and call blending. It is now your one stop call centre for your Inbound and Outbound Telemarketing, Customer support, Help Desk, Lead generation, Technical support, Web site promotion, Email Marketing campaigns, Fax Broad Casting and Data entry. Relax we are here for you!

Every day, our clients entrust their customers and business to our bilingual employees, who engage in telephone and Internet contact, call center operations, information technologies and management, telecommunications, sales, customer service and marketing efforts.

We provide clients with:
Higher quality telephone and web-based customer service and sales operations
Lower base operating costs
Maximum customer value

We deliver through:
Specialized computer telephony technologies
Call center development experience
Human resources management and process expertise

Businesses intent on growth simply cannot cost effectively develop the same in-house level of sophistication in technology and human resources. By outsourcing customer service and sales to Insigne solutions, businesses preserve capital resources, reduce cycle time and improve corporate performance.

Zeel Infotech approach every customer interaction as an opportunity to build your brand and strengthen the customer relationship. With customer contact centers across the globe, we are geographically positioned and uniquely prepared to deliver added value to your business by providing exceptional service to existing customers and building your business through the addition of new customers.

Zeel Infotech have developed a set of global best practices that ensure consistency in technology, human resources, and operational management in every site. Supporting this consistency is a client-centric organizational structure providing a single point of accountability for our clients' solutions.

As one of the few companies with the scale, expertise, and technological resources necessary to serve the worldwide needs of both small and large corporations, Zeel Infotech supports the Customer Relationship Management (CRM) strategies of many of the world's most successful companies.

Our Services

> Order Processing
> Payment Processing
> Call Center & Customer Care Support
> Real-time Inventory Management
> Warehousing
> Custom Pick/Pack/Ship
> Returns Processing
> Reporting

Our Solutions

> IVR Services
> Automated surveys
> VoIP
> Managed Services
> Other Services

Range of Other Services

Customer Service
>>> Application / Claims processing
>>> Subscription services
>>> Billing queries, etc.
Sales and Order Fulfillment
>>> Order taking
>>> Sales closures
>>> Up-selling and Cross-selling
Technical Support/ Help desk
>>> Troubleshooting for products and services
Inquiry Service
>>> Product information request
>>> Dealer locator service
>>> ATM / POS locator service, etc.
Benefits of Inbound Call Centre Outsourcing
>>> Increased sales and profits
>>> Reduced costs per sale
>>> Maximum phone productivity
>>> Increased number of appointments
>>> Increased customer base
>>> Increased lead generation
>>> Higher number of qualified leads
>>> Higher number of closed sales
>>> Better customer retention
>>> More immediate feedback
>>> Better results through test marketing
>>> Increased market share
> IVR Services
> Automated surveys
> VoIP
> Managed Services
> Other Services