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Our Services

Fulfilment of Services

Its one of the most critical elements in your marketing plan When something is printed it has to go somewhere. Fulfilment is the area that gets literature to its destination. When orders occur this is the mechanism required for shipping. When a request for information is initiated this is the function that gets your message to the market.

Your sales force will have a reliable resource to process literature requests. We can drop ship to your representatives, or mail directly to your customers and prospects. Zeel Infotech Plus delivers outsourced end-to-end transaction management, inventory distribution, and customer care solutions.

Our Services Include:

Order Processing
Payment Processing
Call Center & Customer Care Support
Real-time Inventory Management
Warehousing
Custom Pick/Pack/Ship
Returns Processing
Reporting

Your Benefits Include:

Improved Customer Satisfaction and Retention
Increased Total Revenue and Product Profits
Reduced Operating Costs with Increased Efficiency and Accuracy
Valuable Real-time Account Management and Marketing Data
Extended Options for Order Cutoff Times - Faster Delivery
Improved Cost Structure and Models
Increase order accuracy -- reduce cost of returns

Let Zeel Infotech support your direct marketing program with prompt and professional fulfillment services. We provide hands-on management from the moment the initial response is received until every request is filled or satisfied. As each fulfillment order is carefully assembled, among our top priorities are efficiency, confidentiality and product security.

Customers expect professional, consistent service, support, and information every time they interact with you. Zeel Infotechoffers a variety of outsourced customer interaction solutions covering each stage of the customer lifecycle—acquisition and sales; care and retention; technical support; risk management (collections); and back office processing.

We recognize no one solution can meet the needs of every business—each has different solution requirements depending upon strategic objectives and future plans. As such, our methodology provides solutions that are market-ready, yet customized, based upon the specific requirements of your business.

In addition, we have developed industry-specific competencies that allow us to respond to unique demands and opportunities in specific vertical markets. Our multi-tiered approach to client engagement for both business-to-consumer (B2C) and business-to-business (B2B) programs enables us to align our solution as closely as possible with your unique business goals.

Our Services

> Order Processing
> Payment Processing
> Call Center & Customer Care Support
> Real-time Inventory Management
> Warehousing
> Custom Pick/Pack/Ship
> Returns Processing
> Reporting

Our Solutions

> IVR Services
> Automated surveys
> VoIP
> Managed Services
> Other Services

Range of Other Services

Customer Service
>>> Application / Claims processing
>>> Subscription services
>>> Billing queries, etc.
Sales and Order Fulfillment
>>> Order taking
>>> Sales closures
>>> Up-selling and Cross-selling
Technical Support/ Help desk
>>> Troubleshooting for products and services
Inquiry Service
>>> Product information request
>>> Dealer locator service
>>> ATM / POS locator service, etc.
Benefits of Inbound Call Centre Outsourcing
>>> Increased sales and profits
>>> Reduced costs per sale
>>> Maximum phone productivity
>>> Increased number of appointments
>>> Increased customer base
>>> Increased lead generation
>>> Higher number of qualified leads
>>> Higher number of closed sales
>>> Better customer retention
>>> More immediate feedback
>>> Better results through test marketing
>>> Increased market share
> IVR Services
> Automated surveys
> VoIP
> Managed Services
> Other Services