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Our Solutions

Solutions Highlight

Each of our solutions showcases our ability to add value to your primary business objectives by:

- Offering customers a consistent method of contact, through the communication channel of their choice
- Improving brand image through consistent and accurate handling of customer contacts
- Providing service professionals with access to accurate, up-to-date information, driving timely customer issue resolution
- Capturing customer service information for analysis and conversion into market opportunities
- Providing a flexible and scalable state-of-the-art operating environment that can accommodate dynamic shifts in volume, workload, and associated staffing requirements
- Integrating operations platforms, enabling work inter-flow between outsourced customer contact centers, other third party vendors, and internal centers as necessary
- Supporting multiple communication channels (telephone, web, e-mail, fax, traditional mail, etc.), providing customer interaction processes that are both proactive and reactive to customer demands
- Implementing self-service strategies and tools to further improve performance and reduce costs through increased efficiency

IVR Services

Zeel Infotech Interactive is an automated IVR platform for customer contacts that do not require a "live representative." This fully automated platform enables proven, high quality, and seamless customer interactions.

Automated surveys

- Call deflection
- Critical communications
- Intelligent call routing
- Interactive collections
- Preventative fraud notification
- Transactional fraud notification
- Workforce communications
- A myriad of other inbound and outbound communication solutions

VoIP - Right Call - Right Price - Right Now

Voice over Internet Protocol (VoIP) allows you to make telephone calls using a broadband Internet connection instead of a regular (or analog) phone line. In simple terms, VoIP technology uses the Internet's packet-switching capabilities to provide phone service, resulting in a more flexible, efficient, and reliable infrastructure network.
Insigne solution’s System One technology currently supports multiple near shore /offshore support locations and global clients through the use of our state-of-the-art, centralized VoIP. Our technology is enhanced by using a vast suite of tools, including Avaya and Nortel telephony switches in the U.S. connected over the Zeel Infotech Global Private Network (GPN) to workstations throughout the world.

Managed Services

Zeel infotech offer its clients an end-to-end technology services package, including the following components:

Let Zeel Infotech support your direct marketing program with prompt and professional fulfillment services. We provide hands-on management from the moment the initial response is received until every request is filled or satisfied. As each fulfillment order is carefully assembled, among our top priorities are efficiency, confidentiality and product security.

Customers expect professional, consistent service, support, and information every time they interact with you. Zeel Infotechoffers a variety of outsourced customer interaction solutions covering each stage of the customer lifecycle—acquisition and sales; care and retention; technical support; risk management (collections); and back office processing.

We recognize no one solution can meet the needs of every business—each has different solution requirements depending upon strategic objectives and future plans. As such, our methodology provides solutions that are market-ready, yet customized, based upon the specific requirements of your business.

In addition, we have developed industry-specific competencies that allow us to respond to unique demands and opportunities in specific vertical markets. Our multi-tiered approach to client engagement for both business-to-consumer (B2C) and business-to-business (B2B) programs enables us to align our solution as closely as possible with your unique business goals.

Our Services

> Order Processing
> Payment Processing
> Call Center & Customer Care Support
> Real-time Inventory Management
> Warehousing
> Custom Pick/Pack/Ship
> Returns Processing
> Reporting

Our Solutions

> IVR Services
> Automated surveys
> VoIP
> Managed Services
> Other Services

Range of Other Services

Customer Service
>>> Application / Claims processing
>>> Subscription services
>>> Billing queries, etc.
Sales and Order Fulfillment
>>> Order taking
>>> Sales closures
>>> Up-selling and Cross-selling
Technical Support/ Help desk
>>> Troubleshooting for products and services
Inquiry Service
>>> Product information request
>>> Dealer locator service
>>> ATM / POS locator service, etc.
Benefits of Inbound Call Centre Outsourcing
>>> Increased sales and profits
>>> Reduced costs per sale
>>> Maximum phone productivity
>>> Increased number of appointments
>>> Increased customer base
>>> Increased lead generation
>>> Higher number of qualified leads
>>> Higher number of closed sales
>>> Better customer retention
>>> More immediate feedback
>>> Better results through test marketing
>>> Increased market share
> IVR Services
> Automated surveys
> VoIP
> Managed Services
> Other Services